Warranty Claim Form

Hi! Our warranty claim form has a new home.

Please click here to submit a warranty claim request.

Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Home Address*
Street Address Line 1
Street Address Line 2
City
State
Zip Code
My shipping address is different from my home address.
Shipping Address*
Street Address Line 1
Street Address Line 2
City
State
Zip Code
Have you contacted the Schlage Support team regarding this request?*

YesNo
Did you submit photos of your lock(s) when working with the Schlage Support team?*

YesNo
What is your case ID?*
How many products are you submitting a claim for?*

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What type of lock do you have?*
What is the reason for this request?*
What best describes the issue you're experiencing?*
Where did you purchase this from?*
What finish does your lock have?*
Serial Number
Please list all of the troubleshooting steps you attempted and their results*
Please list the missing part(s) you need*
Photos of your lock (Front/Back/Side)*

Please take pictures of your lock from several different angles
Cancelof
Photo of the Product Sticker*

Cancelof
Don't know where to find the serial number or programming sticker? Click here.
What is the reason for this request?*
What best describes the issue you're experiencing?*
Where did you purchase this from? #2*
What finish does your lock have? #2*
Serial Number #2
Please list all of the troubleshooting steps you attempted and their results*
Please list the missing part(s) you need*
Photos of your lock (Front/Back/Side) #2*

Please take pictures of your lock from several different angles
Cancelof
Photo of the Product Sticker #2*

Cancelof
Don't know where to find the serial number or programming sticker? Click here.
What is the reason for this request?*
What best describes the issue you're experiencing?*
Where did you purchase this from? #3*
What finish does your lock have? #3*
Serial Number #3
Please list all of the troubleshooting steps you attempted and their results*
Please list the missing part(s) you need*
Photos of your lock (Front/Back/Side) #3*

Please take pictures of your lock from several different angles
Cancelof
Photo of the Product Sticker #3*

Cancelof
Don't know where to find the serial number or programming sticker? Click here.
What is the reason for this request?*
What best describes the issue you're experiencing?*
Where did you purchase this from? #4*
What finish does your lock have? #4*
Serial Number #4
Please list all of the troubleshooting steps you attempted and their results*
Please list the missing part(s) you need*
Photos of your lock (Front/Back/Side) #4*

Please take pictures of your lock from several different angles
Cancelof
Photo of the Product Sticker #4*

Cancelof
Don't know where to find the serial number or programming sticker? Click here.
What is the reason for this request?*
What best describes the issue you're experiencing?*
Where did you purchase this from? #5*
What finish does your lock have? #5*
Serial Number #5
Please list all of the troubleshooting steps you attempted and their results*
Please list the missing part(s) you need*
Photos of your lock (Front/Back/Side) #5*

Please take pictures of your lock from several different angles
Cancelof
Photo of the Product Sticker #5*

Cancelof
Don't know where to find the serial number or programming sticker? Click here.

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Do you have a receipt?*

YesNo
What is the approximate age of your lock(s)?*
Is your lock installed in a newly built home?*

YesNo
When did you purchase this home?*

MonthDayYear
What is your homebuilder's company name?*
*** IMPORTANT ***

Proof of purchase is a requirement per our warranty policy.

Claim requests may be rejected if submitted without proof of purchase.
Proof of Purchase*

Cancelof
By clicking Submit Claim, you acknowledge that you have read our Privacy Statement and agree to the Terms of Use.
Please verify that you are human*
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